Frequently asked questions
Welcome to the Happy Living Cleaning FAQ page. Here you’ll find answers to some of the most common questions about our services, booking process, and what to expect from our team. We aim to make everything simple, clear, and hassle-free so you can feel confident choosing us. If you don’t see your question here, feel free to get in touch—we’re always happy to help.
What services does Happy Living Cleaning offer?
Happy Living Cleaning provides a wide range of professional cleaning services designed to keep your business, home and lifestyle spotless and stress-free. Our core services include regular home cleaning, deep cleaning,offices and move-in/move-out cleaning.
In addition, we also offer specialised services such as carpet cleaning to refresh and extend the life of your carpets, and car valeting to keep your vehicle looking clean and well-maintained inside and out.
We’re always expanding what we offer, so for a full and up-to-date list of everything available, we recommend visiting our Services page. If you’re unsure about a specific job, feel free to contact us—we’re happy to let you know how we can help.
What areas do you serve?
We primarily serve clients across the north-east of the island of Ireland, providing reliable cleaning services to homes and businesses throughout the region.
For larger projects or specialised jobs, we’re happy to travel beyond our usual service area where possible. If you’re located outside the north-east, feel free to get in touch with details of your request, and we’ll do our best to accommodate you.
How can I book a cleaning appointment?
You can book easily by contacting us via phone, email, or through our website by Clicking Here. We’ll arrange a time that suits your schedule.
Do I need to be home during the cleaning?
No, you don’t have to be home. Many clients provide access instructions, and we’ll take care of everything while you’re away.
How much do your cleaning services cost?
Pricing depends on the size of your home, the type of service, and specific requirements. Contact us for a free, no-obligation quote.
Do you bring your own cleaning supplies and equipment?
Yes, our team arrives fully equipped with all necessary cleaning supplies and tools.
How long does a typical cleaning take?
The duration varies depending on the size and condition of your space, but we’ll give you an estimated timeframe when you book.
Can I request specific tasks or customize my cleaning service?
Absolutely. We tailor our services to your preferences, so you can request specific areas or tasks to focus on.
What is your cancellation or rescheduling policy?
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling to avoid any fees.
Are your cleaners insured and background-checked?
Yes, all our cleaners are fully insured, trained, and background-checked for your peace of mind.
Do you offer one-time, weekly, or monthly cleaning plans?
Yes, we offer flexible scheduling options including one-time cleans and regular weekly, bi-weekly, or monthly services.
What should I do before the cleaning team arrives?
We recommend tidying up personal items and ensuring access to your home. This helps us focus on delivering the best clean possible.
What happens if I’m not satisfied with the cleaning?
Your satisfaction is our priority. If you’re not happy, contact us within 24 hours and we’ll make it right
Do you offer deep cleaning or move-in/move-out cleaning services?
Yes, we specialize in both deep cleans and move-related cleaning to ensure your space is spotless.
How do I pay for your services, and what payment methods do you accept?
We accept a variety of payment methods, including cash, bank transfer, and card payments for your convenience.